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Frequently Asked Questions

We’re here to help, and we’re very chatty. If you can’t find your answer here, send us an email or hit us up on our social channels.
Does all of your ice cream contain dairy?

Oh yeah. Big fans of dairy here. We’re proud to use real dairy in all of our ice cream. Our chefs discovered that vat pasteurizing our ice cream mix (cooking it low and slow) creates the most wonderful texture and mouthfeel for ice cream—real dairy ice cream.

Do you use artificial flavors or colors?
No way! We believe good food is soulful, and something can’t be soulful if it’s artificial. We make everything in our products, from the ice cream mix to the cookies, caramel and fruit blends. Keeping it real since 2010.
My grocery store doesn’t carry High Road. What can I do to get them to?

If your local retailer doesn’t currently stock High Road, we’d ask that you first contact the store’s management to see if they’d consider doing so. If you’d like some help, please contact us at our HQ, at 678-701-7623, and we’ll do whatever we can to assist you.

How do I know which flavors I’ll find at my local grocery store?
Great question! The selection will vary from store to store because each one orders our products individually. But we do our best to get all the High Road flavors and products stocked in stores around the country.
Where can I buy High Road?

Broad answer? Select grocery stories and retailers throughout the United States. More specific answer? Check out our Store Locator for a pint near you.

I got an icy pint at my grocery store…why?

First, let us apologize for the sub-par pint you purchased. High Road Craft Ice Cream should never come to you in that condition. It sounds like you may have purchased a pint that was affected by freezer burn. This is a condition that can sometimes occur when ice cream is allowed to melt and then re-freeze again. While we are confident that our ice creams leave our facility perfect condition, occasionally during transport or once inside store freezers (where freezer doors open and close, letting in warm air), this can happen. If you are unsatisfied with your purchase, please shoot us and email at order@highroadcraft.com and let us know. We promise to make it right for you.

Can I tour your factory?
One day! But not today. We are a 7-day production facility and a registered SQF Level III facility, so we don’t have capacity to run tours. We love to stay connected to our community and we do offer classroom visits and ice cream socials. Reach out on our Contact Us page, fill out the form and we’ll get back to you.
Do you make ice cream snacks?

*Puts down ice cream snack to type.* Yes! We make Ice Cream Stuffed Cookie Dough Bites and Ice Cream Sandwiches. You can find them online and at retailers across the nation. Check out our offerings online.

Can you donate to my cause?
We are passionate about community; however High Road receives far more inquiries and requests for donations than we can support. We wish we could say “yes” to all the requests! But unfortunately, it’s just not possible. Feel free to reach out to us and tell us more about your charity/event. We may be able to help.
Who’s in charge of packing the sandwiches?
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Snag some Chocolate Chip & Malt or Oatmeal & Spice Ice Cream Sandwiches in the High Road online store, or if you’re in the neighborhood, at @striplingsgeneralstore.
Scoop for the road? Take a quick detour to sweetness. @WholeFoods in Alabama, Georgia, Mississippi, North Carolina, northern Florida, South Carolina and Tennessee stock High Road in their Gelato Shops. Get the scoop while you’re out!
It’s #NationalIceCreamDay, and we’re celebrating by taking action to FREEZE OUT racism. Join High Road and @icecreamforchange TODAY, July 18th thru July 24th as we raise money to support organizations that work to dismantle systemic racism. So, how can you get involved and support the movement? During July 18-24, 50% of our online orders will be donated to Fair Fight, Stacey Abrams' organization to support voter rights, fair elections and voter education. Lift your spoons and join us!
“I got my peaches out in Georgia.” Biebs said it best but @southernbakedpie baked it better. Paired with our Vanilla Fleur de Sel for the perfect mix. Pick up a pint at their stores!
Let us introduce you to the signature High Road Wave used on our ice cream pans. It’s a talent that’s been perfected with positive vibes, chef’s inspiration, and maybe just a flick of the wrist.
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Think you got what it takes? We’re always looking for good people to join the High Road crew. Check out our Careers Page on our website.
A special day calls for a special way of celebrating—if you know what we’re saying 😉. You. A bowl of ice cream. A spoon that just won’t quit. Happy National Ice Cream Month! #treatyourself #nationalicecreammonth 
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Find your favorite High Road Craft ice creams at your local @wholefoods while ice cream and frozen treats are 35% off, plus an extra 10% off for Prime Members! Ends July 20. Restrictions apply, see your local Whole Foods sales flyer.  #LocalatWholeFoods
At High Road we seek out what’s good in life, so we’re super stoked to announce our involvement with @icecreamforchange. They’re good folks doing great things one scoop at a time. The ice cream community is a dynamic one that’s committed to putting our money where our mouth is. In order for real change to happen, we must do our part to advocate and take action to help put an end to the issues that plague our communities. Our goal is to use the power of ice cream as a force for good by helping to raise money and awareness for organizations who are driving solutions and making real-world impact. Stay tuned to learn how we’re taking action to FREEZE OUT racism. It all kicks off on July 19th, National Ice Cream Day!
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#icecreamforchange #nationalicecreamday #blacklivesmatter #iscreamforchange #iscreamforjustice #iscreamforequity #iscreamforequality #iscreamforblacklives #icecreamforchange #icecreamagainstracism #icecreamcommunity #highroadcraft #icecream
But they also make life worth living.
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Scoop some up in our online store, or if you’re in the neighborhood, swing by your local @schnuckmarkets
Creamy custard + sunny beaches = forever memories, like at The Cottage at @kingandprince resort. The secret to their ultra-smooth custard? It’s a High Road exclusive. As for their sunny beaches, we can’t claim much credit.
Affogatos from our friends at @java.joy is where the summer smiles are at! A beautiful combination of our creamy ice cream and their joyful sips.
Happy Birthday, 'merica. 
Lifting our cones up to all the different American Dreams and walks of life that make up our High Road family!
Find your way to @wholefoods this month, then find your way to the High Road! Bites, Ice Cream Sandwiches and pints are all on sale at your local Whole Foods South Markets in July.
Real bourbon burnt sugar ice cream. There is no imitation anything in our kitchen. 
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Have you tried our Bourbon Cherry Chocolate Chunk yet?
You have a passion for the good stuff, and we have the passion to create it. What's your favorite High Road Craft flavor?

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