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Frequently Asked Questions

We’re here to help, and we’re very chatty. If you can’t find your answer here, send us an email or hit us up on our social channels.
Does all of your ice cream contain dairy?

Oh yeah. Big fans of dairy here. We’re proud to use real dairy in all of our ice cream. Our chefs discovered that vat pasteurizing our ice cream mix (cooking it low and slow) creates the most wonderful texture and mouthfeel for ice cream—real dairy ice cream.

Do you use artificial flavors or colors?
No way! We believe good food is soulful, and something can’t be soulful if it’s artificial. We make everything in our products, from the ice cream mix to the cookies, caramel and fruit blends. Keeping it real since 2010.
My grocery store doesn’t carry High Road. What can I do to get them to?

If your local retailer doesn’t currently stock High Road, we’d ask that you first contact the store’s management to see if they’d consider doing so. If you’d like some help, please contact us at our HQ, at 678-701-7623, and we’ll do whatever we can to assist you.

How do I know which flavors I’ll find at my local grocery store?
Great question! The selection will vary from store to store because each one orders our products individually. But we do our best to get all the High Road flavors and products stocked in stores around the country.
Where can I buy High Road?

Broad answer? Select grocery stories and retailers throughout the United States. More specific answer? Check out our Store Locator for a pint near you.

I got an icy pint at my grocery store…why?

First, let us apologize for the sub-par pint you purchased. High Road Craft Ice Cream should never come to you in that condition. It sounds like you may have purchased a pint that was affected by freezer burn. This is a condition that can sometimes occur when ice cream is allowed to melt and then re-freeze again. While we are confident that our ice creams leave our facility perfect condition, occasionally during transport or once inside store freezers (where freezer doors open and close, letting in warm air), this can happen. If you are unsatisfied with your purchase, please shoot us and email at order@highroadcraft.com and let us know. We promise to make it right for you.

Can I tour your factory?
One day! But not today. We are a 7-day production facility and a registered SQF Level III facility, so we don’t have capacity to run tours. We love to stay connected to our community and we do offer classroom visits and ice cream socials. Reach out on our Contact Us page, fill out the form and we’ll get back to you.
Do you make ice cream snacks?

*Puts down ice cream snack to type.* Yes! We make Ice Cream Stuffed Cookie Dough Bites and Ice Cream Sandwiches. You can find them online and at retailers across the nation. Check out our offerings online.

Can you donate to my cause?
We are passionate about community; however High Road receives far more inquiries and requests for donations than we can support. We wish we could say “yes” to all the requests! But unfortunately, it’s just not possible. Feel free to reach out to us and tell us more about your charity/event. We may be able to help.
Drooling is totally appropriate right now. 🤤 Cure your craving with deliciousness from the High Road Store. That’s right, we ship. And FAST, too.

Thanks for this amazing ice cream "study" @platinum_chef_bj (we thought we'd share)! 😍
Hey you! Want to be part of our club? There’s only one initiation task. Answer this: As a club member, what flavors would you put in a High Road Ice Cream Sandwich Club Pack? *Hint hint* #staytuned #MakersGonnaMake
Ahem. 😊 🍨
We give a damn about our community and hope you do, too. That’s why High Road co-workers invest in the personal and professional growth of each other. Because thriving co-workers create thriving communities.
Our motto? Makers Gonna Make. We’re not messing around. Even if we’re making a mess baking cookies from scratch so our Ice Cream Sandwiches blow your socks off. It’s what makers do. Use our Store Locator to find some near you.
Maybe you did a lot of heavy lifting this week...like our man Kristian! Raise a pint or two for the weekend and take an ice cream break! #treatyoself
Paul McCartney once sang “Let it B-corp,” and we totally agree. We are ENDLESSLY inspired by our friends at @RepúblicaDelCacao, a B-Corp chocolate producer who is inspiring us to go on that certification journey. We also made an ice cream flavor with them!
The chefs at @valenza_restaurant in Brookhaven are creative geniuses! We must admit, dessert is worth sticking around for (no matter how much handmade pasta you just ate). #NoJudgementHere #EatDessert #MakersGonnaMake
Have you ever tasted real ice cream? Like really tasted it? At High Road, we use 16% butterfat in our ice cream, because if you’re going to eat ice cream, you should eat the real thing. 

Find some near you with our handy-dandy Store Locator on our website.
Back in the day, we called this Brown Butter Praline. We changed things up with the name, and still, honor the same great stuff inside the pint. 

Pick some up at @wholefoods near you. #MakersGonnaMake
A la mode much? Studies show that adding a scoop of ice cream to your dessert exponentially improves your life. (We totally made that up, but we deeply feel the feels when we add a scoop). Do it!
High Road has been 11 years in the making, and still going STRONG! To celebrate our birthday, stay tuned for your chance to WIN some AMAZING PRIZE PACKS all month long!

#MakersGonnaMake @#itsOURBirthday
Like our Ice Cream Stuffed Cookie Dough Bites? 

Wait 'til you get your tastebuds of this innovation. We asked ourselves, "Selves, how about taking that brown butter caramel you make and replacing the cookie dough?" Internally, we think it is a solid idea. Thoughts?
This ditty was a new flavor for 2021 because the world needs a little extra TLC. Handmade brownies and cookie chunks with our brown butter caramel. Pick it up at your local @WholeFoods in the South region - or on from our online store to your door.
We’re the best kind of partners! We overshare: Foodservice, recipes, the last bite of ice cream (just kidding on that one). If you’re a chef looking to add something sweet to your recipes or menus, we’re chefs, too! Send us a DM!

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