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Frequently Asked Questions

We’re here to help, and we’re very chatty. If you can’t find your answer here, send us an email or hit us up on our social channels.
Does all of your ice cream contain dairy?

Oh yeah. Big fans of dairy here. We’re proud to use real dairy in all of our ice cream. Our chefs discovered that vat pasteurizing our ice cream mix (cooking it low and slow) creates the most wonderful texture and mouthfeel for ice cream—real dairy ice cream.

Do you use artificial flavors or colors?
No way! We believe good food is soulful, and something can’t be soulful if it’s artificial. We make everything in our products, from the ice cream mix to the cookies, caramel and fruit blends. Keeping it real since 2010.
My grocery store doesn’t carry High Road. What can I do to get them to?

If your local retailer doesn’t currently stock High Road, we’d ask that you first contact the store’s management to see if they’d consider doing so. If you’d like some help, please contact us at our HQ, at 678-701-7623, and we’ll do whatever we can to assist you.

How do I know which flavors I’ll find at my local grocery store?
Great question! The selection will vary from store to store because each one orders our products individually. But we do our best to get all the High Road flavors and products stocked in stores around the country.
Where can I buy High Road?

Broad answer? Select grocery stories and retailers throughout the United States. More specific answer? Check out our Store Locator for a pint near you.

I got an icy pint at my grocery store…why?

First, let us apologize for the sub-par pint you purchased. High Road Craft Ice Cream should never come to you in that condition. It sounds like you may have purchased a pint that was affected by freezer burn. This is a condition that can sometimes occur when ice cream is allowed to melt and then re-freeze again. While we are confident that our ice creams leave our facility perfect condition, occasionally during transport or once inside store freezers (where freezer doors open and close, letting in warm air), this can happen. If you are unsatisfied with your purchase, please shoot us and email at order@highroadcraft.com and let us know. We promise to make it right for you.

Can I tour your factory?
One day! But not today. We are a 7-day production facility and a registered SQF Level III facility, so we don’t have capacity to run tours. We love to stay connected to our community and we do offer classroom visits and ice cream socials. Reach out on our Contact Us page, fill out the form and we’ll get back to you.
Do you make ice cream snacks?

*Puts down ice cream snack to type.* Yes! We make Ice Cream Stuffed Cookie Dough Bites and Ice Cream Sandwiches. You can find them online and at retailers across the nation. Check out our offerings online.

Can you donate to my cause?
We are passionate about community; however High Road receives far more inquiries and requests for donations than we can support. We wish we could say “yes” to all the requests! But unfortunately, it’s just not possible. We sincerely appreciate you reaching out to us and we wish you the very best with your fundraising efforts.
Scoop dad a bourbon.
Welcome to the High Road Craft Ice Cream. 
From the culinary ingredients in our recipes to the quality folks in our community, we champion what’s good.
Caramel and peanuts and chocolate chunks - oh yes! 
Skip the single candy bars and grab a pint instead.
Our friends at @oldvinings understand the science of balancing flavors, and showcase it beautifully with our Vanilla Fleur de Sel and warm apple cobbler.
Find us at the Teet.
Our ice cream sandwiches are now available at @harristeeter #TheTeet
It's called balance. 
Pretty sure some doctor out there will completely agree with us. So enjoy that pint and then enjoy that walk later. #balance
Gather 'round, foodies.
@heladoslaneta shares real, authentic Mexican food with the world. It's full of flavor. It's full of soul. It's a pint full of vibrant love. Make this a new staple in your freezer and find it at @vallarta.supermarkets
Call us makers. Call us chefs. Call us mad scientists. As long as you know we are real people who make the ice cream you've come to love, then you can call us day or night (we'll be the pint in the freezer) and here's our number: (678)701-7623
It takes a village to fill this pint.
.
So yeah, there's a village of baked goods & creaminess that fills this ice cream, but we're talking about the team behind every pint and every product that High Road produces. We are real people making some real good craft ice cream.  #HighRoadFamily
Catch us at the @farmhausburger with a burger in one and and a High Road Ice Cream Sandwich in the other! #augustageorgia
The real scoop behind High Road Mint Bites?
Real @seelymint ice cream in the center. 
Real chocolate cookie dough (often mistaken for fudge brownie batter, and you know what, we don't mind that one bit).
Dipped in a crisp chocolate shell. For real.
#yespleasemayihaveanother
Oh, we see you @valenza_restaurant. We saw that olive oil drizzle. We see that extra touch of basil. We see you Chef @mattswickerath, upping that High Road Craft game on the dessert menu. And we like what we see (and taste!).
I stuff, you stuff, we stuff. We stuffed brownie in the cookie. You stuff the cookie in your mouth. It's all the goodness and happiness (and stuff). 
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The Sofi Awards from @specialtyfoodassociation are the Oscars of specialty food. This year High Road won "Best New Product" for our Stuffed Cookie Dough!

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A PROUD MEMBER OF THE HIGH ROAD FAMILY | 1730 WEST OAK COMMONS COURT MARIETTA, GA 30062