FREE SHIPPING IN ATL

Frequently Asked Questions

We’re here to help, and we’re very chatty. If you can’t find your answer here, send us an email or hit us up on our social channels.
Does all of your ice cream contain dairy?

Oh yeah. Big fans of dairy here. We’re proud to use real dairy in all of our ice cream. Our chefs discovered that vat pasteurizing our ice cream mix (cooking it low and slow) creates the most wonderful texture and mouthfeel for ice cream—real dairy ice cream.

Do you use artificial flavors or colors?
No way! We believe good food is soulful, and something can’t be soulful if it’s artificial. We make everything in our products, from the ice cream mix to the cookies, caramel and fruit blends. Keeping it real since 2010.
My grocery store doesn’t carry High Road. What can I do to get them to?

If your local retailer doesn’t currently stock High Road, we’d ask that you first contact the store’s management to see if they’d consider doing so. If you’d like some help, please contact us at our HQ, at 678-701-7623, and we’ll do whatever we can to assist you.

How do I know which flavors I’ll find at my local grocery store?
Great question! The selection will vary from store to store because each one orders our products individually. But we do our best to get all the High Road flavors and products stocked in stores around the country.
Where can I buy High Road?

Broad answer? Select grocery stories and retailers throughout the United States. More specific answer? Check out our Store Locator for a pint near you.

I got an icy pint at my grocery store…why?

First, let us apologize for the sub-par pint you purchased. High Road Craft Ice Cream should never come to you in that condition. It sounds like you may have purchased a pint that was affected by freezer burn. This is a condition that can sometimes occur when ice cream is allowed to melt and then re-freeze again. While we are confident that our ice creams leave our facility perfect condition, occasionally during transport or once inside store freezers (where freezer doors open and close, letting in warm air), this can happen. If you are unsatisfied with your purchase, please shoot us and email at order@highroadcraft.com and let us know. We promise to make it right for you.

Can I tour your factory?
One day! But not today. We are a 7-day production facility and a registered SQF Level III facility, so we don’t have capacity to run tours. We love to stay connected to our community and we do offer classroom visits and ice cream socials. Reach out on our Contact Us page, fill out the form and we’ll get back to you.
Do you make ice cream snacks?

*Puts down ice cream snack to type.* Yes! We make Ice Cream Stuffed Cookie Dough Bites and Ice Cream Sandwiches. You can find them online and at retailers across the nation. Check out our offerings online.

Can you donate to my cause?
We are passionate about community; however High Road receives far more inquiries and requests for donations than we can support. We wish we could say “yes” to all the requests! But unfortunately, it’s just not possible. Feel free to reach out to us and tell us more about your charity/event. We may be able to help.
Woah! High Road Brownie Stuffed Cookie Dough is a @progressive_grocer Editors’ Choice! See what the hubbub is about!
Made with real ingredients in the hands of real chefs, High Road is a Valued Brand—not a value brand. When it comes to ice cream, which do you value more?
A space for everyone. A thrill for indulgence. An ice cream company that supports both. That’s how you throw a rad #icecreamsocial.
High Road is made by chefs, which means it’s always menu ready. Looking to add something sweet and delicious to your menu but don’t have the time to really invest? We pair with chefs across the country to deliver that perfect end-cap to a great culinary experience. Send us a DM!
Whether you’re a Best Mint Chip Monday or a Stuffed Cookie Dough Friday kind of person, we’ve got you covered every time. Stock up on ALL of our products at your neighborhood @wholefoods
Mental Health Check! When was the last time you did something for yourself? Find time today to hit pause, pick up something that makes you smile, and have a moment of your own. Find some High Road today at the link in our bio.
#mentalhealth #eaticecream
High Road was made from scratch—just like our products. So, we celebrate those driven to create something from scratch, too. What are you working on right now (it’s OK to say a bowl of ice cream)?

#madefromscratch
Whether we’re making ingredients, opportunities, friendships or ice cream, we’re always striving to make a positive impact on those around us. And sometimes we’re just making ourselves happy with a bite of ice cream.
High Road co-workers proudly call 20 different countries around the world home, and together, we make one awesome community. Get to know us! Hit the link in our bio.
Our favorite summer mashup is two butter-rich cookies and one giant scoop of ice cream. 
.
Snag some High Road Ice Cream Sandwiches at @HarrisTeeter, or scoop some up with an online order at the High Road store.
When you indulge, don’t do half-measures. Tanzanian vanilla. French-style custard. A pinch of salt to make it hum. Scoop into the irresistible Vanilla Fleur de Sel. 
.
Find it at your local @WholeFoods Market South Region.
Brownies or Cookies? Both! Enjoy the best of both worlds with High Road Brownie Stuffed Cookie Dough.
The candied pecans. The caramel drizzle. The BOURBON. We get buzzed on joy just thinking about the deliciousness of High Road Ice Cream lovingly dolloped on top of the Fried Apple Bread Pudding at @eatatseed in East Cobb. 
.
If you're a restaurant looking to pair our ice cream with your culinary creations, drop us a message!
High Road Craft is extremely proud to announce that we have made the prestigious @incmagazine Inc. 5000 list for the 6th year in a row! #inc5000
Whether you’re toasting with friends or by yourself, we’ve got the perfect pint for you: Toffee Toasted Almond Ice Cream. Our chefs start with an almond ice cream and dive straight into cracked, sugar-roasted almonds. They add in handcrafted brown butter toffee. It’s rich, buttery, crunchy, and worth every bite. Dig into a pint of High Road Toffee Toasted Almond Ice Cream.

VISIT THE REST OF THE FAMILY

A PROUD MEMBER OF THE HIGH ROAD FAMILY | 1730 WEST OAK COMMONS COURT MARIETTA, GA 30062