Frequently Asked Questions

Oh yeah. Big fans of dairy here. We’re proud to use real dairy in all of our ice cream. Our chefs discovered that vat pasteurizing our ice cream mix (cooking it low and slow) creates the most wonderful texture and mouthfeel for ice cream—real dairy ice cream.

If your local retailer doesn’t currently stock High Road, we’d ask that you first contact the store’s management to see if they’d consider doing so. If you’d like some help, please contact us at our HQ, at 678-701-7623, and we’ll do whatever we can to assist you.

Broad answer? Select grocery stories and retailers throughout the United States. More specific answer? Check out our Store Locator for a pint near you.

First, let us apologize for the sub-par pint you purchased. High Road Craft Ice Cream should never come to you in that condition. It sounds like you may have purchased a pint that was affected by freezer burn. This is a condition that can sometimes occur when ice cream is allowed to melt and then re-freeze again. While we are confident that our ice creams leave our facility perfect condition, occasionally during transport or once inside store freezers (where freezer doors open and close, letting in warm air), this can happen. If you are unsatisfied with your purchase, please shoot us and email at order@highroadcraft.com and let us know. We promise to make it right for you.

*Puts down ice cream snack to type.* Yes! We make Ice Cream Stuffed Cookie Dough Bites and Ice Cream Sandwiches. You can find them online and at retailers across the nation. Check out our offerings online.