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©2019 by High Road Craft Brands located in Marietta, Georgia | USA

online store terms and policies

Terms and Conditions

We cannot ship to P.O. Boxes. All orders MUST be shipped to a physical address.

 

All orders placed before 3:00 p.m. (EST) on Monday, Tuesday & Wednesday ship the same day unless it includes Pre-Order items. In that case, the entire order will ship when the Pre-Order items are ready. 

 

Orders placed after 3:00 p.m. (EST) on Wednesday through 3:00 p.m. (EST) on Thursday for delivery outside the state of Georgia will ship the following Monday, unless Priority Overnight is chosen as the shipping method.  We do NOT ship for Saturday Delivery.

Orders placed after 3:00 p.m. (EST) on Wednesday through 3:00 p.m. (EST) on Thursday for delivery within the state of Georgia will ship Thursday.  We do NOT ship for Saturday Delivery.

 

Orders placed on Friday will ship the following Monday.  We do not ship on Saturdays or Sunday.

LOCAL FACTORY PICKUP

If you live in Georgia you have two Factory Local Pickup Options. 

         For $18 we pack your order in a cooler with dry ice packaged inside a box. 

         For $3.50 we'll provide dry ice for your own cooler. Keep in mind you need a cooler large enough for the products and dry ice.

 

Local Pickups are available on the following Wednesday or Friday from 3pm to 5pm. (excluding holidays)

         I.e. orders placed Friday - Tuesday can be picked up Wednesday.  

         Orders placed Wednesday and Thursday can be picked up Friday.

 

Why the Local Pickup Fee?  Click here to learn more.

 

Return Policy
All sales are final. If your ice cream doesn’t arrive perfectly frozen, we’ll reship the order at our cost.

Return policy does not apply to Local Factory Pickup Orders. High Road has no control over the quality of your personal coolers or travel time.


Need customer service?  Email Address: onlinestore@highroadcraft.com

If you have comments or other concerns about the website, please use our Contact Page.

Términos y Condiciones

No podemos hacer envíos a apartados postales (PO Boxes). Todos los pedidos DEBEN ser enviados a una dirección física.

 

Todos los pedidos realizados antes de las 4 p.m. (Hora del Este) los lunes, martes y miércoles se enviarán el mismo día.

 

Los pedidos realizados los miércoles después de las 4 p.m. (Hora del Este) hasta los jueves a las 4 p.m. (Hora del Este) serán enviados el lunes siguiente, a menos que se elija entrega a las 24 horas (Priority Overnight) como método de envío.

 

Los pedidos realizados los viernes serán enviados el lunes siguiente. No hacemos envíos los sábados ni los domingos.

Política de devoluciones

Todas las ventas son definitivas. Si su helado no llega perfectamente congelado, reenviaremos su pedido asumiendo los gastos.

 

¿Necesita comunicarse con el servicio al cliente?   Dirección de correo electrónico: onlinestore@highroadcraft.com

Si tiene algún comentario o duda respecto al sitio web, por favor use la página de contacto.